These Terms of Service govern your access to and use of the Pliar platform and related services provided by Pliar, Inc. By creating an account or using Pliar, you agree to be bound by these Terms. If you are using Pliar on behalf of an organization, you represent that you have authority to bind that organization.

1. Eligibility

You must be at least 16 years old and capable of entering a binding contract to use Pliar. If you are using Pliar on behalf of a company, that company must be a validly formed legal entity. We reserve the right to refuse service to anyone for any reason at any time.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@pliar.com if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account.

3. Acceptable Use

You may use Pliar only for lawful purposes and in accordance with these Terms. You agree not to use Pliar to transmit unlawful, harmful, or fraudulent content; violate any applicable law, regulation, or third-party right; attempt to gain unauthorized access to Pliar's systems or other users' accounts; reverse engineer, decompile, or attempt to extract source code from the platform; use Pliar to send unsolicited communications or engage in automated abuse; resell, sublicense, or make the platform available to unauthorized parties; or use Pliar in a manner that could damage, disable, or impair our infrastructure.

4. Plans, Billing, and Payment

Pliar offers free and paid subscription plans. Paid plans are billed in advance on a monthly or annual cycle. All fees are non-refundable except as required by law or as stated in our Refund Policy. We may change pricing with 30 days' prior notice. Failure to pay may result in suspension or termination of your account.

5. Your Data and Content

You retain ownership of all data, content, and materials you submit to Pliar. You grant Pliar a limited, non-exclusive license to process your content solely to provide the services. We will not access your data except to provide or troubleshoot the service, or as required by law. Your data is never used to train Pliar's AI models.

6. Pliar's Intellectual Property

All rights, title, and interest in the Pliar platform — including software, designs, logos, and documentation — are owned by Pliar, Inc. or its licensors. These Terms do not grant you any rights to Pliar's intellectual property beyond a limited, non-transferable license to use the platform during your subscription.

7. Third-Party Integrations

Pliar allows you to connect third-party services. Your use of those services is governed by the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service. You are solely responsible for the integrations you configure and the data you transmit through them.

8. Uptime and Service Level

We target 99.9% monthly uptime for paid plans. Scheduled maintenance will be announced in advance where possible. Enterprise customers may be covered by a separate Service Level Agreement. Our sole obligation for downtime is a pro-rata service credit for verified outages exceeding the monthly commitment, or as described in the applicable SLA.

9. Disclaimer of Warranties

Pliar is provided "as is" and "as available" without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, uninterrupted, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Pliar's total liability to you for any claim arising from or related to these Terms or the platform shall not exceed the greater of (a) the amount you paid to Pliar in the 12 months preceding the claim, or (b) $100 USD. In no event shall Pliar be liable for indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Pliar, its officers, directors, employees, and agents from any claims, damages, losses, or expenses — including reasonable attorneys' fees — arising from your use of the platform, your violation of these Terms, or your infringement of any third-party rights.

12. Term and Termination

These Terms remain in effect while you have an active account. Either party may terminate at any time. You may cancel through your account settings. We may suspend or terminate your account immediately if you breach these Terms. Upon termination, your right to use Pliar ceases and we may delete your data after a 30-day grace period, except where retention is required by law.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions. Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Delaware under the rules of the American Arbitration Association. You waive any right to participate in a class action.

14. Changes to These Terms

We may update these Terms at any time. For material changes, we will provide at least 14 days' notice by email or in-platform notification. Continued use after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must stop using the platform and close your account before the effective date.

15. Contact Us

For questions about these Terms, contact our Legal Team at legal@pliar.com. We aim to respond to all inquiries within 5 business days.